AHAP Staff Challenge: Provision of Care

True or False: When taking a verbal order, it is essential to read back the order to the provider who gave the verbal order to ensure accuracy. This step should be taken BEFORE the order is carried out.

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Training Tips: The AHAP Staff Challenge is the perfect way to regularly train your staff. If the challenge is a question, forward the e-mail to your staff. Once they answer the question, they will receive immediate feedback on their answers. If your staff doesn't have e-mail access, use this question in different, creative ways.

You can use the question and answer in:

• Posters

• Intranets

• Tent cards placed on tables in staff lounges and cafeterias

• Handouts or quizzes distributed at team meetings

• Reference binder available in staff areas

• Paycheck stuffers

• Newsletters