AHAP Staff Challenge: Rights, ethics, and communication
True or False: Hospitals must inform patients regarding the complaint management process. This includes providing patients with contact information for registering a complaint with the state health department or other appropriate state agency.
Training Tips: The AHAP Staff Challenge is the perfect way to regularly train your staff. If the challenge is a question, forward the e-mail to your staff. Once they answer the question, they will receive immediate feedback on their answers. If your staff doesn't have e-mail access, use this question in different, creative ways.
You can use the question and answer in:
• Posters
• Intranets
• Tent cards placed on tables in staff lounges and cafeterias
• Handouts or quizzes distributed at team meetings
• Reference binder available in staff areas
• Paycheck stuffers
• Newsletters