Hospitals have been working toward better patient satisfaction for years. Now, with patient experience survey results posted publicly and a new national value-based purchasing system in place, it's more important than ever to understand what positively and negatively affects a patient's time...
The 10th annual National Quality Colloquium in Cambridge, MA, focused on patient engagement and provider accountability during its opening session in August. Each year, Colloquium brings together national and international leaders in healthcare quality and safety. This year's...
Wash your hands. It's a message that infection control (IC) professionals cannot stress enough, yet caregivers can become unknowingly complacent in their hand hygiene routines, easily becoming deliverers of harm without even realizing it.
With the advent of electronic health record implementation, never-ending administrative duties, and unrelenting changes, it's no surprise that practitioners often talk about losing the joy of caregiving. In fact, many patient safety and quality conferences have begun to focus on this theme....
