Editor’s note: The following is an excerpt from the HCPro book Effective Process Management: Improving Your Healthcare Delivery, written by Kenneth R. Rohde, senior consultant at The Greeley Company, a division of HCPro, Inc., in Marblehead, MA.
In October 2008, staff members at Riverside Methodist Hospital (RMH) in Columbus, OH, approached Sheryl Tripp, MSN, RN-BC, nurse manager for the gynecology/gynecology-oncology (gyn/gyn-onc) surgical unit, in hopes of changing the way nurses were issuing patient reports.
Sentara Williamsburg (VA) Regional Medical Center (SWRMC) marked five years without a case of ventilator-associated pneumonia (VAP) in February 2009 and is hoping to report six years this month.
Hospitals need to realize that the healthcare industry is forever linked with the macroeconomics of the ¬United States, IHI president and CEO Donald M. Berwick, MD, told attendees at the group’s annual conference.
