For the good of providers and patients, behavioral healthcare facilities need to prioritize good customer service, says Kevin Ann Huckshorn, PhD, MSN, RN, ICADC, a licensed and certified mental health nurse and substance abuse clinician with more than three decades of experience...
Jeff Salvon-Harman, MD, CPE, CPPS, vice president at the Institute for Healthcare Improvement, spoke with PSMJ about how to create a team-based care model that works best for your hospital, clinic, or laboratory.
“Often the work drives us together, but again, then it gets to that difference between ‘we connect when we have to because the work demands it’ versus ‘we’re intentional in the team construct and we maintain that because we know the value it brings to being more reliable and delivering on higher...
“Folks ended up installing additional dispensers wherever they felt the need—some of which made sense, some of which, not so much—and had as much on hand as they could get ahold of. Lots of folks ended up obtaining hand sanitizer from local distillers who weren’t making hooch for internal...
