Given the scale and scope of ECRI’s reach, having a patient safety issue end up on its top 10 list ensures that the issue will be seen by a lot of people—...
“One thing behavioral healthcare can do is get rid of unnecessary rules—rules that have been developed for staff convenience or organizational reasons like cost, rather than for patient comfort and care,” says Kevin Ann Huckshorn, PhD, MSN, RN, ICADC, a licensed mental health...
While the term might invoke images of restaurants, hotels, and store clerks rather than healthcare, customer service is about working with stressed, unhappy, or potentially violent customers/patients to solve their problems and de-escalate situations.
The following is part two of our interview with Maya Bizri, MD, MPH, a psychiatrist and consultation-liaison psychiatrist looking for solutions to provide support for healthcare providers working in low-resource settings or in global disaster settings. She’s worked in conflict...
Moral injury is taking a mental and emotional toll on healthcare providers everywhere, from those treating refugees from the wars in Ukraine and Sudan to those at home writing prescriptions they know their patients can’t afford.
For the good of providers and patients, behavioral healthcare facilities need to prioritize good customer service, says Kevin Ann Huckshorn, PhD, MSN, RN, ICADC, a licensed and certified mental health nurse and substance abuse clinician with more than three decades of experience...
Jeff Salvon-Harman, MD, CPE, CPPS, vice president at the Institute for Healthcare Improvement, spoke with PSMJ about how to create a team-based care model that works best for your hospital, clinic, or laboratory.
“Often the work drives us together, but again, then it gets to that difference between ‘we connect when we have to because the work demands it’ versus ‘we’re intentional in the team construct and we maintain that because we know the value it brings to being more reliable and delivering on higher...
“Folks ended up installing additional dispensers wherever they felt the need—some of which made sense, some of which, not so much—and had as much on hand as they could get ahold of. Lots of folks ended up obtaining hand sanitizer from local distillers who weren’t making hooch for internal...
