Fire evacuations in the procedural areas

One of the key activities in any survey—mock or the real thing—are those precious moments when surveyors corner a frontline staff member to answer some pertinent questions. The fact is that much of your survey success rests in the hands of the folks at the point of care and point of service in your organization. You may have the most pristine documentation imaginable, but the folks in the trenches need to be able to articulate competencies well beyond the “just doing my job” everyday functions.

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