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Improving patient experience and disparate tech
The COVID-19 pandemic necessitated the accelerated uptake of technology, says Patty Hayward, vice president of strategy, healthcare, and life sciences with Talkdesk. “Everyone needed healthcare, but they couldn’t go to their in-person providers in a lot of cases, so they turned to their phones,” she says. “These phone systems were not set up for that, so we saw the rapid adoption of technology offering ways to interact with patients.”
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