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Rise in adverse outcomes and complaint surveys, Part 1
The only thing less enjoyable than a complaint survey is a second complaint survey for the same issue. IAQ spoke with Jennifer Cowel, RN, MHSA, president of Patton Healthcare Consulting and Barrins & Associates and a former Joint Commission nurse surveyor and director of service operations, about the apparent increase in the number of adverse outcomes and complaint surveys that healthcare organizations are experiencing.
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