Setting a smart-growth approach to telehealth in motion: Three insights

In 2020, telehealth investments focused on speed, not strategy, as healthcare providers and payers rushed to meet the need for virtual care during the pandemic. Now, a recent Amwell/HIMSS survey shows there’s a need to move toward purposeful growth in telehealth.

Use cases for telehealth are diversifying beyond urgent care and behavioral health to encompass primary care, specialty care, wellness programs, and more. In tandem with this uptick in usage, technology challenges—from lack of integration and interoperability to platform sprawl—contribute to a disjointed care experience, say healthcare leaders, clinicians, and support staff. Most payers and providers use at least three platforms or systems for virtual care—and more than a quarter have five or more platforms in place.

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