Staff Challenge: Rights, Ethics, Communication

What is the first step you should take to determine how you should communicate with a deaf or hard of hearing patient?

Click here to view the answer.

Training Tips: The AHAP Staff Challenge is the perfect way to regularly train your staff. If the challenge is a question, forward the e-mail to your staff. Once they answer the question, they will receive immediate feedback on their answers. If your staff doesn't have e-mail access, use this question in different, creative ways.

You can use the question and answer in:

• Posters

• Intranets

• Tent cards placed on tables in staff lounges and cafeterias

• Handouts or quizzes distributed at team meetings

• Reference binder available in staff areas

• Paycheck stuffers

• Newsletters