Stories, not data, have most influence for change

In patient safety and quality, there is no shortage of data and information that needs to be gathered from an inpatient stay. Data are collected for compliance with federal quality-of-care measures, federal and state patient safety indicator and event tracking, accreditation, professional organizations, public disclosure, and internal monitoring and analysis—eliciting a response of “good grief.” That’s a lot of stakeholders to satisfy. What is more incredible is the melting pot of automatic sorting and manual chart abstraction it takes to pull everything together to deliver patient safety data to regulators in neatly wrapped electronic packages.

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