Two former language-expert hospital administrators in conjunction with Language Line Services have released a new report called “The New Joint Commission Standards for Patient-Centered Care,” that finds hospitals are falling short of The Joint Commission’s language access requirements for...
Based on the Association for Healthcare Accreditation Professionals’ (AHAP) recent working group call on the subject, the organization has conducted a brief survey on the status of challenges related to the Medical Staff chapter of The Joint Commission’s Comprehensive...
Beep. Beep. Beep. The telltale noise of a hospital is the bleeps, the sweeps, and the creeps of the many machines hospital patients are hooked up to during their stay. These machines have alarms—as many as 400 per patient—and many are important. They alert staff if a patient needs immediate...
Briefings on Accreditation & Quality - Volume 22, Issue 3
Shelley Lockard, RN, BSN, physician marketing coordinator at Indiana (PA) Regional Medical Center (IRMC), first encountered the HeartCaring® program, which she now coordinates, by finding a note on her desk telling her that it was to be one...
Briefings on Accreditation & Quality - Volume 22, Issue 3
Many patients’ first experience with a hospital happens in the ED. Hospitals know this and are constantly striving to improve the patient experience in the ED—not an easy task. There are lots of patients, and most, if not all, are worried and anxious.
As patient safety, infection control, and quality improvement professionals continue toward their “path to zero”—as in zero hospital-acquired infections, zero medication errors, and zero wrong-site surgeries—at some point or another, they usually stumble upon resistance. The...
As patient safety, infection control, and quality improvement professionals continue toward their “path to zero”—as in zero hospital-acquired infections, zero medication errors, and zero wrong-site surgeries—at some point or another, they usually stumble upon resistance. The...