The simplest, most effective patient experience strategy may be listening to the patient, directly through personal discussions and indirectly through survey data analysis. Click the link above to read more.
In July 2003, The Joint Commission proposed, as part of its Universal ProtocolTM procedures, a requirement for hospitals to perform a timeout immediately prior to a procedure. A year later, the requirement was in effect. Yet since then, even top-notch hospitals have dealt with...
In July 2003, The Joint Commission proposed, as part of its Universal ProtocolTM procedures, a requirement for hospitals to perform a timeout immediately prior to a procedure. A year later, the requirement was in effect. Yet since then, even top-notch hospitals have dealt with...
A California physicians organization is finding that more doctors are dismissing patients because they are uncooperative, refuse to comply with treatment, exhibit drug-seeking behaviors, and increasingly threaten the safety of care providers. Click the link above to read on.
The California Department of Public Health (CDPH) issued ten penalties this week to California hospitals – and fines totaling $675,000 – after investigations found the facilities’ noncompliance with licensing requirements caused, or was likely to cause, serious injury or death to patients.
One energetic hospitalist, lamenting a "vast culture of overuse and waste," is working with a team to rid his hospital of some unnecessary operational habits that evidence says should be halted. Click the link above to read the full story.
Medication safety as a concept seems simple. To ensure patients safely receive the right medication and dose, implement proven methods to avoid errors. To discover those methods, look at where problems almost or actually occur. But in a hospital, a fear-based hierarchy and...
There's been a lot of buzz—and a lot of articles—about hospitals that are using the micro-blogging site Twitter to describe surgeries in real time. There's also been a lot of debate over whether or not this is a good idea. Click on the link above to read more.
