This tool, a patient safety expectations badge, is part of an overall contract between leadership and staff members to help build a better culture of safety in their organization.

"The first time we ever used it was with an anesthesia group in Atlanta," says Steve...

Studies show that income, the number of primary care physicians, and the quality of nursing homes impact readmission rates

Although transparency is often met with fears of litigation, experts identify four domains where quality improvement relies on open communication