A new study finds a patient safety measure that nurses and patients alike agree improves care: Involving patients in the handoff process when nurses change shifts.
I don’t hear too many stories like this anymore, but I can tell you, as a former manager of security services at a hospital, this is one that really gives me pause.
Briefings on Accreditation & Quality - Volume 24, Issue 12
Every fall, The Joint Commission announces the top 20 most-cited standards among its accredited hospitals in conjunction with the annual Hospital Executive Briefings events. As has become a theme in the most-cited standards list over the past several years, clinical-based findings have continued...
In 2010, the Department of Health and the National Health Service (NHS) Institute commissioned King's College in London and The King's Fund to undertake research into what matters to patients and how to measure their feedback. The result is The Patient Experience Book: A...
Many professionals who end up in a position of advocating for safety and quality improvements in the healthcare environment arrive there through personal experience. That experience might involve losing a relative to a preventable error, or having a firsthand experience with a...
Healthcare organizations have just begun becoming accustomed to the idea that readmission rates within 30 days affect reimbursement from CMS. Leaders in these organizations know that patients admitted for medical conditions such as heart failure and pneumonia who come back will...
