Our next working group call will take place on Wednesday, July 27th at 3 pm EST (2 pm Central, Noon Pacific). This time around, we are going to focus on tracer tools and methodology. The discussion this quarter will be led by two of our own advisory board members, Jodi Eisenberg,...
One in every ten dollars spent on healthcare goes toward preventable readmissions, according to a report from the Agency for Healthcare Research and Quality (AHRQ). But what is being done to prevent hospital re-admissions in a day and age when hospital stays are shorter and re-admissions add...
Missed diagnoses in the ED are often considered to be unfortunate errors on the physician's part-the symptoms just weren't obvious or clear enough and the underlying cause was simply missed. However, a new review of malpractice data from EDs suggests that poor communication...
Briefings on Accreditation & Quality - Volume 22, Issue 7
Each year, The Joint Commission unveils which standards were among the most cited by surveyors not just for hospitals, but across all of the agency's accreditation programs. Its most recent list, covering calendar year 2010 surveys, reveals many repeat offenders among the most problematic...
These 14 CLAS standards are organized by themes: Culturally Competent Care (Standards 1-3), Language Access Services (Standards 4-7), and Organizational Supports for Cultural Competence (Standards 8-14). Within this framework, there are three types of standards of varying...
According to Joint Commission standards and federal law, patients have the right to effective communication, including access to interpretation and translation services. It's easy to understand why. Effective communication with a patient is a critical component of patient safety, education, and...
