Two cultures, one location

Editor's note: Patrick Pianezza, MHA, currently works for VEP Healthcare as the manager of patient experience, overseeing patient experience and special projects across VEP's vast networks of emergency departments. He has worked with the Studer Group and Johns Hopkins in the past, and can be reached at ppianezza@gmail.com.

Hospitals are unique places. They take patients facing medical crises and provide them with clinical excellence, diagnostics, nourishment, environmental services, and business systems that correlate all those services into a bill. On the flip side, there is the individual patient, brought into the steel belly of the healthcare system for any number of reasons. That person is also unique, and oftentimes that uniqueness is overlooked.

This is an excerpt from members-only content. Please log in or become a member to access the full content.