Hospitals have been working toward better patient satisfaction for years. Now, with patient experience survey results posted publicly and a new...Read More »
I was recently out to a business lunch and had an amazing server who clearly delighted in the work she was doing. When a colleague complimented...Read More »
Because a new class of medical school graduates begins their residencies in July, the month has a reputation for having more errors and higher...Read More »
According to Joint Commission standards and federal law, patients have the right to effective communication, including access to interpretation...Read More »
