There's been much ado about The Joint Commission's new scoring system, the Survey Analysis for Evaluating Risk (SAFER) matrix. The matrix is a 3 x...Read More »
When it comes to healthcare quality improvement, electronic clinical quality measures (eCQM) are the way of the future. Or at least that’s what...Read More »
Today, the CAHPS survey often doesn’t capture the entire picture when it comes to customer satisfaction. To meaningfully improve the patient...Read More »