Quality & Errors

CMS has begun adopting the preventable quality indicators (PQI) rate into its incentive and penalty program as a way to measure the number of...Read More »

Healthcare can be a stressful industry to work in, particularly when something goes wrong. Instead of relying on humans to react under pressure...Read More »

In 2012, The Joint Commission's tobacco cessation performance measure set took effect, encouraging hospitals to improve their...Read More »

This is an opinion, written by someone who in the interest of full disclosure is a director of patient experience and worked for the Studer...Read More »

A good job is its own reward, but that doesn't mean recognition isn't appreciated. Last year, 1,043 hospitals (31.5% of those...Read More »

In a few years’ time, all of Medicare and 70% of all private plans will have switched to the newly announced Core Quality Measurement system.Read More »

A new study published in The Journal of the American Medical Association (JAMA) found that 17- to 24-item surgical safety checklists (SSC) both...Read More »

A practical guide to becoming a high-reliability organization (HRO),...Read More »

Poor communication in healthcare has tangible, measurable effects. A new study released by CRICO Strategies found that communications failures...Read More »

A new study published in The American Journal of Accountable Care has found that when a patient suffers from memory loss or cognitive impartment,...Read More »