For those of you following The Joint Commission’s ongoing “Speak Up” campaign for patient education, the accrediting body has released a new video (and transcript) in the series. This latest video, “Know Your Rights,” helps patients understand their rights while receiving care at a hospital...
The July issue of the AHAP Insider is now posted on the AHAP website and available for download. This quarter’s issue features the 2012 salary survey results benchmarking report, profiles of the 2012 Accreditation Professional of the Year and Best New Accreditation Professional, and photos...
Q: During our recent survey, the surveyor cited three instances where the preprocedure H&P was missing elements based on the medical staff rule requirements. How can I clarify this?
The Joint Commission Center for Transforming Healthcare released a new Hand-off Communications Targeted Solutions Tool™ (TST) to help health care organizations with the process of passing patient information between caregivers to prevent miscommunication-related errors.
You can have the best policies and procedures in the world, but if communication and understanding by those who need to know is not available, the intent of the patient rights chapter will never come to fruition. The chapter captain assigned to patients’ rights, with guidance from the...
Q: During our recent survey, the surveyor cited lack of proactive determination of FPPE for a physician and lack of specific criteria identified to be evaluated. How can I clarify this?
