One of the key activities in any survey—mock or the real thing—are those precious moments when surveyors corner a frontline staff member to answer some pertinent questions. The fact is that much of your survey success rests in the hands of the folks at the point of care and point of service in...
I’ve had a unique opportunity to reflect on the complex system in which we deliver care. The complexities of the broader U.S. healthcare system and intricacies of individual facilities make eliminating medical errors and adverse events an extraordinary challenge. Fortunately, I have retained...
Briefings on Accreditation & Quality - Volume 21, Issue 10
Brookwood Medical Center (BWMC), a Tenet facility in Birmingham, AL, has an active, cohesive, and well-led education department. I believe employees are not fully aware of the extensive coordination and work that goes into keeping the nurses current and informed. With more than 800 nurses...
In every workplace, no matter the field, there is likely to be certain conflicts between employees and at least one employee who exhibits disrespectful or disruptive behavior. Healthcare is no exception—except bad behavior in healthcare puts patients’ lives at stake.
Briefings on Accreditation & Quality - Volume 21, Issue 10
Previously, BOJ spoke with Northwest Texas Healthcare System (NWTHS) in Amarillo about its Continuous Readiness Review (CRR) plan that was implemented for survey preparation. NWTHS recently had a chance to see how the new CRR plan worked—Joint Commission surveyors arrived in May, and the...
AHAP is happy to announce that its next Working Group Call will take place on Thursday, October 21 at 3 pm EST (2 pm Central, 12 pm Pacific). Further details to come this week, so stay tuned!
Hello, AHAP members. The organization had a representative in the audience at the New York Executive Briefings session, and I just wanted to sum up a few observations and notes. There was no breaking news to speak of, but this year was one of the most interesting in recent memory–the...
True or false: It is not necessary to use statistical tools (graphs, charts, sampling methods, etc.) and techniques to analyze and display your performance improvement data.
